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  • Feedback on technical support for Trend Micro software products by ALP Group specialists

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    Since November 2017, ALP Group has been providing Russian-language technical support for our company's products related to the security of web applications, email, cloud services and servers: OfficeScan, Deep Security, Scan Mail for Exchange, Control Manager, Server Protect, Interscan Web Security and others. ALP Group IT specialists provide the first line of technical support, and we as vendor provide the second and third.

    In October 2018, ALP Group began to provide Russian-language technical support to users working with our software in CIS countries — Belarus, Georgia, Kazakhstan, Moldova and Ukraine.

    We would like to note the high quality of work of this service company and strict adherence of its specialists to the agreed quality parameters (SLA — Service Level Agreement), as well as the quickest possible response time to initial requests from any user of our software (15 minutes). This is extremely important in the field of information security.

    We especially note the organizational qualities of Roman Bezruchenok, IT Manager of ALP Group, in structuring the technical support process.

    We recommend ALP Group as a reliable and honest provider of technical support services for software developers in Russia and the CIS countries.

    General manager
    Khanin A.